Store Policies, Terms & Conditions
RETURNS/ EXCHANGES/ DAMAGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
At this time we do not accept returns or exchanges unless the item is defective. If you receive an item that is defective, please contact us within 7 days of your purchase date with the product information.
To be eligible for an exchange, your item must be unworn or unused, with tags, and in its original packaging.
*Please note this means NO exchanged on wrong sizes, so please check your size before ordering.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted we will be in contact with you right away, to get the return started.
You can always contact us for any return question at email@example.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Orders can be processed right away, so we do not guarantee cancellation of order. If there is a need to cancel, please let us know right away. IF your order has not been processed, we will gladly assist.
All orders are shipped within current processing times at the time of order.
All orders are shipping via Canada Post, and take anywhere from 2-7 business days.
The Vinyl Fly is NOT responsible for any of the following -
- Any errors made by Canada Post.
- Any delayed delivery times, please refer to Canada Post for delivery times and delays.
- The Vinyl Fly is NOT responsible for any stolen packages, or any lost items.
The Vinyl Fly is NOT responsible for orders being shipped to the wrong address, due to wrong entry at check out, additional charges may apply for a reshipping cost.
LOCAL PICK UP
At this time we offer contactless pick up, at check out. Please ensure you have received your pick up email, and that your order is ready for contactless pick up before arriving.
You will receive an email with instructions for contactless pick up, when your order has been completed.